Looking back on 2021: worker satisfaction results

Our worker satisfaction survey helps us understand how we’re doing and shows how we’re making a difference for our employers and their employees. We are excited to start the year off with a 77 Net Promoter Score (NPS). This score is a customer experience metric that is used to determine customer loyalty and satisfaction. It is calculated by asking customers how likely they are to recommend your service to others on a scale of 0-10. Anything above a 50 on the NPS is considered above average and anything with a score of 71-100 is considered to be among the absolute best in their industry. On average the wellness industry Net Promoter Score is a minus-52 in the US. 

We wanted to reflect on how workers positively rated our services from last year as WorkLife helped them and their families find solutions to everyday life challenges, answer tough questions, set attainable goals, and navigate important life milestones. 

Reasons for our high NPS score

Year after year, WorkLife Partnership ensures that employees feel safe and supported at work. Here is some of their feedback about our services that is evident of this:

• “I felt heard and appreciated how much the Resource Navigator wanted to help me. I didn’t feel like I was in this on my own.”
• “The Resource Navigator was kind and took the time to figure out my needs. The Navigator was able to find me assistance and that really helped our financial hardship.” 
• “My WorkLife Navigator took the time to ask me about every sphere or my life. Together, we delved into all of the different aspects of my new adult life, figured out how they’re all connected, and discussed potential options and solutions for each thing (insurance, housing, food, car, finances, etc.) Afterward, my Navigator sent me resources for each area that we had talked about in a very detailed and organized email.  All-in-all, I feel like I was supported in a way that I didn’t expect to be supported.”
• “I have been telling all my coworkers about my Navigator and their eager service, confidentiality, resourcefulness, and willingness to help.”
• “WorkLife is open and nonjudgmental. It’s hard to ask for help but they make it easier by actually listening enough to help unravel problems. Not a lot of people have that skill.”
• “The Navigator I worked with was genuine, I felt they actually cared.  They were very informative, responsive and compassionate. Things out of my control can happen but it’s nice to know our company cares enough to provide me support.”  

Key impact insights 

Did you know that 85 percent of employees are not engaged in the workplace and 81 percent are considering leaving their jobs? Engaged employees are more efficient and productive with highly engaged workplaces experiencing a 21 percent increase in profit and 41 percent lower absenteeism. Employees report significant impacts to their work life and engagement after working with our Resource Navigators:

• 75 percent of employees surveyed said that they are more likely to stay at their company because the Navigator was available.
• 69 percent reported that our Resource Navigator service helped them stay in their job.
• 92 percent of employees surveyed feel good working for a company that provides a Resource Navigator.
• 70 percent reported that they were less distracted at work
• 60 percent of employees surveyed said that they missed fewer days of work due to help from our Navigators. 

What employees are saying about their experience with WorkLife Partnership

The services that WorkLife provides are essential to ensure that employees have the resources they need to feel a sense of belonging and stability in the workplace.

• “I would like to say that this makes me feel good knowing there are resources like this available to employees. I am very grateful to my Resource Navigator for all they did for me.”
• “It’s nice to know that we as employees have services to help us out in very difficult times.”
• “I appreciate that my employer offers this service to their employees. Having these resources is life changing.”
• “This is a great program for employers. WorkLife alleviated a lot of stress and helped me navigate through some issues in my personal life. I can now focus at work and have a work and life balance.”

We continually provide personalized services that support employees with whatever life is throwing at them. While the pandemic played on, WorkLife Navigators supported 24 percent more workers in 2021 than in 2020. Of those workers surveyed, 82 percent say they now feel less stress and 83 percent say they now feel more confident. Employees bring this confidence to work with them every day—and the more confident your employees are the more successful they will be in their roles as they are loyal, less stressed and higher performers. Confidence extends far beyond the individual, and businesses can reap these rewards.

If you have any questions or would like to learn more about how WorkLife can support you in empowering your employees to get to a better place, please don’t hesitate to contact us.