Starbucks
Employer Partner spotlight

Overview

WorkLife is proud to partner with Starbucks in their commitment to supporting the well-being of their partners through the BTAB (Behavioral Threat Assessment and Management) program. Together, we provide individualized support that helps employees navigate life’s toughest challenges—from housing instability and mental health needs to financial strain—so they can feel secure and supported at work and beyond. Through our collaboration, we’ve connected Starbucks partners to critical resources and emergency financial assistance, easing stress and improving overall stability.

Customer:
Starbucks BTAB
Employees:
100+
Locations:
Nationwide
Industry:
Retail

CHALLENGES

Starbucks employees faced a range of challenges that impacted their financial stability, mental well-being, and overall productivity:

 

  • 74% of employees reported being unable to afford a $300 emergency expense.

  • Housing instability was the leading concern, followed by financial insecurity and mental health challenges.

  • Many employees lacked access to critical resources and support systems, increasing stress and affecting job performance.

SOLUTIONS

  • Financial Education and Coaching: Empowering employees to manage their finances effectively.
  • Access to Supportive Services: Connecting employees to critical resources like housing, mental health support, and utilities assistance.
  • Emergency Financial Assistance: $4,582 in direct support funds to alleviate immediate financial pressures.

Key Service Areas

housing icon

Housing Assistance

(76 employees served)
Rental & mortgage support, housing search, temporary shelter.

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Mental Health Support

(58 employees served)
Personal support, therapist search, well-being programs.

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Nutrition Assistance

(40 employees served)
Food pantry access, nutrition education, emergency food support.

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Financial Guidance

(39 employees served)
Coaching, emergency funds, employer-sponsored benefits.

Key Outcomes

155

cleints served icon

unique employees served

502

services provided icon

total services provided to employees

36

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employer benefit referrals

38

food bank referrals

food bank referrals

“ A Partner facing domestic violence and financial instability was managing alone after her ex-partner’s incarceration. With her Navigator, she reviewed expenses and accessed resources like discounted internet, a free phone, utility assistance, and TANF. They explored income options, including extra hours at Starbucks, and connected her to Lyra and the CUP Fund. Grateful, she shared how the support made a meaningful difference.”

-Starbucks Partner